Orders placed by 12:00pm are generally despatched that same day; orders placed after 12:00pm are despatched the following day. Orders placed after 12:00pm on Friday and over the weekend will be despatched the following Monday (or Tuesday if Monday is a bank holiday). All orders are shipped from our UK Aldermaston warehouse; delivery time depends on your location.
Your parcel(s) will need to be signed for so please make sure that someone is available to sign. We are unable to bear the cost of non-delivered parcels, so you may incur an additional delivery charge for your order to be re-delivered. We can also deliver to your place of work or leave with a neighbour, so please make this clear in any delivery instructions when placing your order.
All orders within the UK are shipped via DHL at a flat rate of £4.99 and all orders within Europe are shipped via Fedex at a flat rate of €20. Deliveries are normally made between Monday and Friday, however Saturday deliveries can be arranged at an extra cost. Please contact our Customer Care department on +44 (0) 1733 384100 if you would like a Saturday delivery. Our Customer Care department is open 8:30am - 5:15pm Monday to Thursday and 8:30am - 4:00pm on Friday.